Internal Sales

Role description
At Oystershell, we call this function Partner Delight Officer. As a Partner Delight Officer, you are the day-to-day contact person of your clients. You will be responsible for the processing and follow-up of your customers’ orders from A to Z: process orders and send confirmations, keep client informed about delivery dates, delivery management, invoicing,…
You will align on artwork with the client in collaboration.
In this role you contribute with the entire team to the realization of our company mission: to be the top of mind R&D partner with a long-term commitment to our customers and to empower Consumer Health brands to achieve or secure market leadership by excelling in science and design. You lead the forecasting, forecast orders & order management: receival, input, follow up & communication of orders. You create orders in the ERP system, you give them to supply, you follow up the planning of the orders and you communicate the planning of the orders to the distributors.
You will be working in close collaboration with your colleagues, reporting to the Chief Commercial Officer.

Job requirements
Education & experience
– Bachelor’s Degree
– Minimum 3-5 years proven experience in a customer service role

Technical skills
– You are fluent in Dutch and English; knowledge of French is a plus.
– Knowledge of MS Office applications.
– Knowledge of an ERP package.

Competencies & expected professional attitude
– You have a mature, positive personality and love challenges.
– You are passionate and have strong organizational and analytical skills.
– You can easily set priorities and you are result and deadline oriented.
– You have a ‘can do’ & hands-on mentality.
– You think customer- and solution-oriented.
– You are stress resistant.
– Above all, you are a team player. Through your excellent communication skills, you ensure optimal cooperation within the company with the other departments.
It is our expectation that you live up to our quality standards as described in the quality policy. We expect you to take the necessary actions to comply with the quality objectives.

Are you ready for a new challenge?
Send your CV and motivation letter to hr@oystershell.be. Response and confidentiality are guaranteed.